Terms of Service

VannPro is operated by Smart Buyer 04 LLC. Contact us at support@vannpro.app for questions about these terms or the service.

VannPro helps sellers create public product pages and storefronts, manage product information and inventory, record orders, review available reports, and use optional AI listing assistance and Eva support. A seller subscription is a subscription to this software service; it is not a purchase of the products listed by other sellers.

VannPro does not guarantee sales, traffic, search-engine indexing, rankings, or uninterrupted service. Descriptions of individual features do not promise outcomes for a particular business.

You must have legal capacity to enter into the subscription agreement and, if acting for an organization, authority to represent it. Provide accurate account information, protect your login credentials, and contact support promptly if you suspect unauthorized access.

Use the Forgot password? link on the sign-in page to recover access. VannPro support will not ask you to send your password, one-time verification codes, complete card details, or password-reset link by email or chat.

Sellers decide what they offer, set their prices and currencies, and are responsible for the accuracy and legality of their names, descriptions, photographs, stock information, payment destinations and contact information. Sellers must have the rights and permissions needed for the content they upload.

Sellers are responsible for clearly communicating any delivery charges, delivery restrictions, fulfillment times, returns and product-refund conditions before a buyer commits to a purchase. They must fulfill their obligations to buyers and comply with applicable product-safety, tax, advertising, privacy and consumer requirements. Using VannPro does not transfer those responsibilities to the platform.

You retain your rights in the product content you provide. You authorize VannPro and its service providers to host, process, display and transmit that content as needed to provide the service and the features you use. Public listings can be shared and discovered by search engines and may appear in VannPro's live product examples. Do not upload content you do not have permission to share.

Templates change the presentation of a page, not the seller's underlying product facts or chosen language. Sellers remain responsible for reviewing their public page after making changes. Additional information about the visibility of uploaded images appears in the Privacy Policy.

AI tools can suggest changes to listing text or images. Review suggestions for accuracy before selecting or publishing them. AI can make mistakes and does not independently verify a product's characteristics, legal status, safety, or compatibility. Templates and interface-language settings are separate from the language of seller-created content.

Eva is an AI support assistant, not a human representative with unlimited account permissions. A response from Eva is not, by itself, proof that a refund, cancellation, account correction or other administrative action has occurred. Account-specific issues requiring human review can be sent to support@vannpro.app.

The seller identified on a product page is the contact for that product, its fulfillment, and its return or refund terms. In the current external-payment flow, VannPro can create an order record before the buyer continues to a seller-selected payment destination. Creating an order number does not mean a payment has been completed.

Check the seller, product details, currency, final payment amount, and terms of the payment destination before paying. Contact the seller first about a product problem; contact VannPro about a platform issue, suspicious listing, or inability to use the service. Nothing here removes a buyer's statutory rights or excludes responsibilities VannPro has under applicable law.

The VannPro V1 Seller plan is US$9.99 per month and includes up to 20 professional product pages per seller account, with up to six images per product page. The plan is a subscription to VannPro's software, operated by Smart Buyer 04 LLC.

The subscription renews monthly unless you cancel. Review the amount, currency and any applicable tax displayed at checkout before authorizing payment. Your Billing page shows your subscription status and next renewal or access-end date.

You can cancel your subscription to stop future renewals. Open Seller Tools → Billing → Manage billing, choose the cancellation option in the billing portal, and complete the confirmation. Check that VannPro's Billing page shows cancellation scheduled and the date your current paid period ends.

Cancellation does not require approval of a refund request. Your access continues until the end of the current paid billing period, and the subscription will not renew after cancellation takes effect. There is no need to delete your products to request cancellation.

If you cannot sign in or the cancellation controls fail, contact support@vannpro.app for help. Never email your password or full card information. A request to cancel the subscription is separate from a request to delete your account or personal information.

Refund requests are reviewed individually rather than automatically approved or refused. Canceling a subscription does not, by itself, decide whether a refund is due. If a refund is required by applicable law, it remains available and is not subject solely to VannPro's discretion.

To request a review, email support@vannpro.app with your seller-account email, the charge date and amount, an invoice or receipt reference if available, and a brief explanation. Redact unrelated personal information from screenshots. Do not send a complete card number, CVC, password or verification code.

Confirmed duplicate or incorrect subscription charges will be corrected. The team will communicate the outcome of a refund review. This policy does not impose a new refund-request deadline or promise a fixed processing or bank-credit timeframe.

This policy covers VannPro seller-subscription fees only. It is not the return or refund policy for goods sold by individual sellers through product pages.

For a product purchase, contact the seller using the contact details on the product page or order information. The seller's terms, the payment provider's procedures and applicable consumer rights govern that transaction. VannPro can assist with platform problems or reports of misuse without promising that it can reverse a payment made directly to a seller.

Do not use VannPro for fraud, impersonation, unlawful goods or transactions, stolen or counterfeit items, infringement, deceptive product claims, harassment, spam, malware, or attempts to access another user's private information. Do not submit another person's confidential information without a lawful reason and appropriate permission.

VannPro may investigate reports and restrict content or access where reasonably necessary to address misuse, nonpayment, a security threat, or legal obligations. Contact support to request review of a restriction. Enforcement does not remove applicable refund or other legal rights.

Material changes to subscription terms or these terms should be communicated before they apply, with any notice or consent required by law. New terms do not retroactively erase an existing claim or right. Nothing in these terms limits rights that cannot lawfully be limited, or excuses conduct for which liability cannot lawfully be excluded.