Privacy Policy

Smart Buyer 04 LLC operates VannPro. This notice describes information handled when people use VannPro's website, seller accounts, product pages, order forms, AI features and support. Contact support@vannpro.app with the subject Privacy request for a privacy question.

A seller also receives and uses information to manage their own business and fulfill an order. This notice does not replace the seller's own applicable privacy disclosures or the notices of an external payment service.

Account information can include an email address, authentication details, profile information and language preferences. Store and product information can include business names, logos, contact information, product names and descriptions, photographs, prices, currencies, selected templates, inventory quantities and payment links.

VannPro receives subscription-related information such as payment status, billing-period dates, cancellation status and identifiers used to connect a seller's account with Stripe. Payment details entered on Stripe's payment page are processed by Stripe; the VannPro subscription form does not ask you to send a full card number or CVC to VannPro support.

The VannPro order form collects buyer names, email addresses, phone numbers, shipping addresses, billing-address information when different, quantities and optional order notes. Order records also include product information, amounts, currency, order identifiers, payment and fulfillment status, and tracking information where supplied.

These records can be created before external payment is completed. A buyer does not need a VannPro seller account to provide information through an order form.

Buyers and visitors can report suspected fraud, non-delivery, misleading listings, seller non-response, or other safety concerns. A report can include the reporter's name and email, the explanation they provide, a VannPro order number or product-page reference, and relevant order, payment-status, fulfillment, tracking, product, seller, and timestamp information used to review the concern.

Trust & Safety reports are used to investigate potential fraud, abuse, non-delivery patterns, suspicious listings, and related platform-safety concerns. Reports and internal review notes are not public. A report by itself does not prove wrongdoing or automatically suspend a seller. Authorized VannPro staff review the available evidence before taking account or listing action. Information related to a dispute, safety investigation, fraud review, or legal obligation may be retained as reasonably necessary for those purposes.

Messages sent to Eva may be processed by an AI provider to generate a response. Signed-in support conversations and related ticket information are stored so the support team can handle the request and the seller can continue the conversation. Email sent to support is handled through the support mailbox.

When a seller uses AI text or image assistance, the content needed for that request is sent to the AI provider. That can include the product title, description or selected photograph. Do not include passwords, reset links, private customer records, financial credentials or other unnecessary confidential information in AI prompts or support messages.

VannPro's analytics system records product and store views and selected interactions such as Buy Now, WhatsApp, phone, email and store-link clicks. It can also receive page paths, referral sources, campaign labels and a session identifier. These records support seller and platform reports.

Authentication and preference features use browser storage or cookies. Hosting and service providers may also process technical request information needed to deliver and secure their services.

The analytics feature uses session storage, including vannpro_analytics_session and view markers, to distinguish a browser session and avoid repeatedly counting the same page view. Browser controls can clear cookies and storage; doing so may sign you out or reset preferences. Clearing browser storage does not erase records already stored by VannPro.

Published product pages and storefront information are intended to be public. Public contact details, product text and photographs can be viewed, shared, indexed by search engines and displayed in VannPro's live examples.

Important: product-image storage currently uses public URLs. Uploaded original or AI-processed product images can be accessible to someone who has the URL even when the related product page is not published. Do not upload private documents or sensitive images. Unpublishing a page does not necessarily make an image URL private or remove copies held by third parties.

Information is used to authenticate users, operate accounts and product pages, provide the features requested, create and manage orders, process seller subscriptions, communicate updates, respond to support and privacy requests, generate reports, address fraud and misuse, and meet applicable legal obligations.

Information needed for an order is made available to the relevant seller. Public listing information is available to visitors. Authorized platform staff can access information needed for administration, support and security.

VannPro uses the following service providers for the indicated functions:

Vercel: website hosting and delivery. Supabase: account authentication, database and product-image storage. Stripe: seller subscription checkout and billing. OpenAI: AI listing assistance and AI support responses. Resend: automated authentication and order emails. Zoho Mail: the customer-support mailbox.

Only information relevant to the service a provider supplies should be processed for that purpose. A seller-selected external payment service receives the information a buyer submits there under that service's own terms and notices. Information may also need to be disclosed to meet a valid legal obligation or address fraud or security incidents.

Canceling a subscription is different from asking to close an account or delete personal information. Contact support@vannpro.app to request account closure or privacy assistance. Some order, billing or dispute records may need to be retained where required by law. Copies in backup systems and copies controlled by sellers, search engines or other third parties may follow different retention processes.

Use available account controls to update the information you manage. You can contact support about access, correction or deletion, or to exercise other rights applicable to your location. The team may need proportionate information to verify your identity and protect you from unauthorized requests; never send a password or complete payment-card details. Requests will be handled under the requirements that apply to them.

We use safeguards appropriate to the information and service, but no system can promise absolute security. VannPro is a business-selling platform, not a service designed for children. Contact support if you believe a child has supplied personal information that should not be processed.

Material changes to this notice should be communicated as required, with an updated effective date and any consent required for new processing.

To protect accounts and limit automated misuse, VannPro processes request information, including network addresses and relevant account or email identifiers. The request-limiting system stores keyed hashes rather than raw network addresses or email addresses in its temporary counters. Hosting and authentication providers may separately process technical logs under their own service arrangements.

Administrator security uses authenticator enrollment, verification and session information. Restricted audit records can include the administrator identifier, the time, and a summary of changes to security settings, seller restrictions or report-review status. These records support security review and are not public. Never send passwords, authenticator setup secrets or one-time codes to support.

Repeated reports may be grouped to avoid inflating review priority. An order-number and email match does not establish ownership of the email inbox, confirm external payment or prove a complaint. Reports and captured evidence can remain available for an investigation after the associated seller account is removed; privacy requests can be sent to support@vannpro.app.